Privacy Policy

Our Privacy Policy

Data protection information for the website www.shopzlay.com

It is our aim that you feel comfortable on our website. The protection of your privacy and your personal rights are also important to us. We would therefore like to ask you to read the following information about the functionality of our website carefully. You can rely on transparent and fair data processing. We always strive to handle your data carefully and responsibly. The following data protection information is intended to inform you about how we use your personal data. We adhere to the strict provisions of the Data Protection Law and Telecommunications Act 2003 as well as the requirements of the General Data Protection Regulation (GDPR).

Responsible and contact data protection

The person responsible within the meaning of the GDPR, other data protection laws applicable in the member states of the EU and other provisions with a data protection character is:



You can contact the data protection officer of the person responsible at


Searches related to What are personal data?

Personal data is information that can be assigned to your person. This includes information such as name, address, email address and telephone number. When you visit our website, for technical reasons, additional data is automatically generated, such as the IP address that your Internet access provider assigns to your computer when you connect to the Internet, or information about the website from which you accessed our website or the Internet browser you used (technical information) . This technical information can be personal data in individual cases. As a rule, however, we only use technical information insofar as this is necessary for technical reasons for the operation and protection of our website against attacks and misuse and anonymised for statistical purposes.

Scope of the processing of personal data

We only collect and use personal data from you insofar as this is necessary to provide a functional website and our content and services, e.g. when you register on our website or log into an existing customer account or when you order products. The collection and use of your personal data takes place regularly only with your consent. An exception applies in those cases in which prior consent is not possible for practical reasons and the processing of the data is permitted by law.

The security of your personal data is a high priority for us. We therefore use technical and organisational measures to protect your data stored by us in order to effectively prevent loss or misuse by third parties. In particular, our employees who process personal data are obliged to observe data secrecy and must comply with this. To protect your personal data, these are transmitted in encrypted form; For example, we use SSL = Secure Socket Layer for communication via your Internet browser. You can recognise this by the lock symbol that your browser displays during an SSL connection. In order to guarantee the permanent protection of your data, the technical security measures are regularly checked and, if necessary, adapted to the state of the art. These principles also apply to companies that process and use data on our behalf and in accordance with our instructions.

Processing purposes and legal basis for processing your personal data

We collect, process and use your personal data for the following purposes

Establishment and implementation of contractual relationships

Sending newsletters

Marketing measures such as for the implementation of competitions

Customer service and customer support

Provision of telemedia, such as to process orders for our online range of goods and services

Analysis and optimisation of the website

Searches related to Duration of storage and routine deletion of personal data          We process and store your personal data only for the period that is necessary to fulfil the storage purpose or if this is provided for in laws or regulations. After the purpose no longer exists or the purpose has been fulfilled, your personal data will be deleted or blocked. In the case of blocking, the deletion takes place as soon as there are no legal, statutory or contractual retention periods to the contrary, there is no reason to assume that deletion affects your interests worthy of protection and deletion does not cause disproportionate effort due to the special type of storage.

Collection of general data and information, so-called log files

Our website records each time it is accessed on the basis of GDPR a series of general data and information that is temporarily stored in log files on a server. A log file is created in the course of an automatic protocol of the processing computer system. Can be recorded

access to the website (date, time and frequency);

how you got to the website (previous page, hyperlink, etc.);

the amount of data sent

which browser and which browser version you are using; / li>

the operating system you are using;

which internet service provider you are using;

Your IP address, which your Internet access provider assigns to your computer when you connect to the Internet.

The collection and storage of this data is necessary for the operation of the website in order to ensure the functionality of the website and to correctly deliver the content of our website. In addition, we use the data to optimise our website and to ensure the security of our IT systems. For this reason, the data is stored for a maximum of 7 days as a technical precaution.

We also use this data for the purpose of advertising, market research and the needs-based design of our services by creating and evaluating usage profiles under pseudonyms, but only if you have not exercised your right to object to this use of your data (see notes on Right of objection under “Your rights”). This also includes the so-called “Remember Me” function, which you can also turn off in your customer account under “Personal data”.

In order to optimise the marketing of our offer and to display the Trusted Shops quality seal, the Trusted Shops Trust-badge is integrated on our website. When the Trust-badge is called, the web server automatically saves a server log file, e.g. Your IP address, the date and time of the call, the amount of data transferred and the requesting provider. These access data will not be evaluated and will be automatically overwritten no later than 7 days after you have visited the site. Further personal data is only transferred to Trusted Shops if you decide to use Trusted Shops products after completing an order or if you have already registered to use them. In this case, the contractual agreement made between you and Trusted Shops applies.

Cookies, web analysis services and social media

We use cookies, web analysis services and social media plugins on our website.

We would like to provide you with a pleasant online experience with our website and set this within the framework of cookies, web analysis services and social media plugins.

For this purpose, we use various cookies and services to ensure the functionality of our website and to make the website as informative and user-friendly as possible for you. It is important to us that you surf our website comfortably and for this reason the continuous optimisation of our website is of great importance. This includes, for example, pre-filled form fields so that you do not always have to re-enter all the data and the settings you have made can be saved. It is also important to us that you are shown content on our website that actually interests you and that makes your online experience easier.

However, we do not lose sight of the careful handling of your personal data. Therefore, you will find detailed information below about the use of the cookies and services we use on this website. Of course, you have the option of deactivating all cookies and services. Be it by blocking or deleting cookies via your Internet browser or by deactivating them separately by setting a specified opt-out cookie or following a specified link. Please note that deactivation must be carried out for every browser you use. If all cookies are deleted in your browser, the corresponding opt-out cookie is also affected.

If you want to deactivate all analysis and marketing services, please click on the button disable cookies.

Searches related to Social media plugins

On our website we offer you so-called social media plugins from various social networks so that you can connect to your social media channels. These plugins are marked with a logo or the addition “Social Plugin”. When using the plugins, your internet browser establishes a direct connection to the servers of the respective social network. If you are logged into your account on one of these social networks while using our website and would like to share our web content, this information will be linked to your respective account. The following social media plugins are integrated on our website and can be deactivated by setting an opt-out cookie.

Searches related to Sending information about our offer and special offers as well as other messages, e.g. Newsletter

 We use your data to send the information you have ordered about our offer and other promotions to the email address you have provided. This is only done with your consent or with legal permission.

a) Consent to dispatch takes place on the basis Newsletter registration on our website. You can subscribe to a free newsletter on our website. When registering for the newsletter, the data from the input mask is transmitted to us. Registration takes place using the so-called double opt-in procedure. After registering, you will receive an email asking you to confirm your registration. This confirmation is necessary so that nobody can register with someone else’s email address. For the processing of the data, your consent is obtained during the registration process and reference is made to this data protection notice.

 b) Registration of the market If you register for information by e-mail via the start page of a specific store, we will also save the name of the store along with your e-mail address in order to provide you with regional information on our products and services.

c) Shipping due to the sale of goods and services If you purchase goods or services on our website, we can send you information about our own, similar goods and services to the e-mail address you provided, even without your consent.

Processing of personal data when contacting us, registering or ordering guests

a) Contact

When you contact us by phone, email or using a contact form, the data you provide will be processed based on a GDPR saved by us to answer your questions. The establishment of contact is logged in order to be able to prove the establishment of contact in accordance with the legal requirements. For the processing of the data, your consent is obtained using the contact form and reference is made to this data protection notice. We delete the data arising in this context when the respective conversation with you has ended and the matter in question has been finally clarified.

b) Registration

On our website, we offer you the opportunity to register by providing personal data. The data is entered in an input mask and transmitted to us and stored. The registration serves to fulfil a contract or to carry out pre-contractual measures and is therefore based on Art. 6 Para. 1 lit. b GDPR.

Searches related to For the conclusion and processing of contracts, we need contact details, such as name, delivery and billing address and email address, as well as information on the type of payment method you have chosen. In addition, we use your data to maintain our customer database so that only applicable data is stored there. To avoid typing errors and to ensure that the items you have ordered arrive, we check that your address is complete and correct when you enter it.

c) Guest booking You have the option of placing your orders as a guest. If you choose this type of order, you do not have to register before placing an order. Please note that you have to enter your data again for each further order. We collect, process and use the information you provide as part of a guest order for the purpose of executing the contract in accordance with. Art. 6 para. 1 lit. b GDPR. We save the information you provide to process and process your order. Data that we have to store due to legal, statutory or contractual retention requirements are blocked instead of being deleted in order to prevent use for other purposes.

d) Others Based on Art. 6 Para. 1 lit. c and f GDPR, we use and store your personal data and technical information insofar as this is necessary to prevent or prosecute misuse or other unlawful behaviour on our website, e.g. to maintain data security in the event of attacks on our IT systems. This also takes place insofar as we are legally obliged to do so, for example due to an official or court order, and for the exercise of our rights and claims as well as for legal defence.

Searches related to Passing on personal data to third parties

When forwarding your personal data, we always ensure the highest possible level of security. Therefore, your data will only be passed on to previously carefully selected and contractually bound service providers and partner companies. In addition, your data will only be forwarded by us to offices that are located within the European Economic Area and are therefore subject to strict EU data protection law or that are obliged to comply with a corresponding level of protection. A transmission of data to insecure third countries is currently not taking place and is not planned.

a) Disclosure within affiliated companies in accordance with Art. 6 para. 1 lit. b GDPR We pass on your personal data for the conclusion and processing of contracts for offers on our website to affiliated companies for storage in central databases and for internal accounting and accounting purposes. This is particularly necessary so that you can use all of our offers. If you wish to be picked up at the store, the store you have selected will receive information about your order so that it can be processed. If you contact a store or our customer hotline with questions, complaints or returns or other complaints, they will also have access to your order data in order to be able to process your request.

b) Passing on to product partners in accordance with Art. 6 para. 1 lit. b GDPR As part of our offer on our website, we work together with various partner companies for certain product groups. If you order products from these partners, we will pass on the personal data you specified when registering and, if necessary, added to other purchases or under “My customer account” for the conclusion and processing of contracts (in particular your email address and delivery and billing address). Your contractual partner is named on the respective product pages, in the terms and conditions and in the imprint. Please note that your contractual partner is responsible for its own data protection precautions and that add.

Change of data protection information

In order to ensure that our data protection information always complies with the current legal requirements, we reserve the right to make changes at any time. This also applies in the event that the data protection information has to be adjusted due to new or revised offers or services.

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