At Night Owl®, our goal is to provide an unparalleled experience for any technical support required. We provide more assistance than any other security brand.
- Why call? Our support site has it all!
- Access FREE 24/7 support, 365 days a year, on our support site, which has an extensive library of how-to-videos and support articles
- Live Chat with our Tech Support Team
- Bi-lingual phone support available (English and Spanish
Footnotes:
(1) Internet and Smart Device access requires a router and High-Speed Internet connection with a minimum 3 Mbps upload speed. If your NVR is not connected to the Internet, you will not be able to remotely view your system on your Smart Device. May require a free firmware update.
(2) The NVR and push alerts are currently accessible on iPhone®, iPad®, and Android™ running on 4G/5G Smart Devices. Night Owl® doesn’t charge monthly fees to view or control your NVR over the Internet and/or Smart Device. Carrier fees and charges may apply.
(3) Night Owl® Apps are free downloads compatible with Apple® and Android™ devices only. Compatibility at the time of manufacturing. Future Android™ and iOS® updates may affect the App experience.
(4) 300 ft. wireless range when cameras are within direct sight of the NVR with no obstructions.
(5) Night Vision range up to 100 ft. under ideal conditions. Objects at or beyond this range may be partially or completely obscured, depending on the camera position.
(6) Recording capacity may vary. The size of your pre-installed hard disk drive (HDD) will affect recording capabilities. Optimal recording based on using the lowest recording quality settings with one camera.
(7) Video streaming may be subject to interruptions or failures for reasons beyond Night Owl’s control, such as intermittent Wi-Fi or service provider outages. All features require ideal conditions and the latest firmware updates to provide accurate results.
(8) Night Owl® does not provide third-party monitored emergency notification or response.
(9) Human Detection Technology is only compatible with select models. Please refer to NightOwlSP.com for more information regarding compatibility.
(10) Accessing your Night Owl® device through Google Assistant™ requires a TV utilizing Chromecast™ and a Google Home device.
(11) The following items are not included and are only for demonstration: TV’s, Monitors, Routers, Phones, Tablets, Smart Devices, and any item not specifically listed as included. The term “Recorder” may refer to a DVR, NVR, Wi-Fi NVR, or any similar recording device.
Disclaimer: Certain uses, publication and/or distribution of video/audio recordings from security cameras and/or audio devices are prohibited or restricted by federal, state and local laws. When enabling and/or using audio recording features with your hidden security camera, be sure to comply with the laws in your country, state, and locality. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. iPhone, iPad, Mac and Mac OS X are registered trademarks of Apple Inc. Windows 7, Windows 8 and Windows 10 are registered trademarks of Microsoft Corporation in the United States and/or other countries. Google, Google Home, Chromecast and related marks and logos are trademarks of Google LLC.
ATTN CA RESIDENTS:
WARNING: This product can expose you to Polybrominated biphenyls, which is known to the State of California to cause Cancer and birth defects or other reproductive harm. For more information go to www.p65warnings.ca.gov
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